ACC Recovery Team Member

Working with Recovery Team Members Achieve Better Outcomes for Our Clients

Allied health and rehabilitation services for ACC clients across Aotearoa New Zealand

Better Days is a registered ACC provider delivering personalised allied health and rehabilitation services across Aotearoa New Zealand.

We work alongside ACC Recovery Team Members, healthcare professionals, whānau, schools, employers, and community organisations to support people recovering after injury. Our interdisciplinary team helps kiritaki/clients build independence, participate in their communities, and work towards the goals that matter most to them.

Why Recovery Team Members Choose Better Days

A team that puts people first

Recovery is about more than treating an injury. It is about supporting the whole person, their whānau, and the environments they live, learn, work, and participate in.

Our approach is grounded in collaboration, respect, and meaningful outcomes. We take the time to understand each person’s goals, strengths, cultural identity, support networks, and aspirations.

By working together with kiritaki/clients, whānau, ACC Recovery Team Members, and wider recovery teams, we create rehabilitation plans that support participation, independence, wellbeing, and sustainable outcomes.

Interdisciplinary Allied Health Expertise

At Better Days, our interdisciplinary team works alongside kiritaki/clients and their whānau to provide integrated rehabilitation support tailored to each person’s goals.

Our team includes:

Occupational Therapists
Physiotherapists
Speech-Language Therapists
Psychologists
Social Workers
Dietitians
Rehabilitation Coaches

Allied health plays an important role in helping people recover after injury, regain independence, return to work or education, improve communication, and participate in meaningful activities within their communities.

By combining our expertise and working collaboratively, we help reduce the complexity of coordinating multiple providers. Our holistic, person-centred approach ensures rehabilitation remains connected, practical, and focused on achieving outcomes that matter most to the individual.

Our Rehabilitation Experience

We support people with a wide range of rehabilitation needs, including:

Traumatic brain injury
Spinal cord injuries
Burn injuries and complex injuries
Orthopaedic injuries
Amputee and prosthetic rehabilitation
Communication difficulties
Mobility challenges
Specialized Paediatric rehabilitation
Older adult rehabilitation

Support where you need it

Whether you are supporting a client returning home, returning to work, accessing education, or rebuilding confidence after injury, we are here to provide the right support at the right time.

Home environments
Community settings
Schools and Te Kura Kaupapa Māori, early childhood settings
Workplaces
Clinic appointments in Auckland
Telehealth across New Zealand

We support ACC clients with the following allied health services

A Commitment to Culturally Responsive Care

At Better Days, we recognise the importance of Te Tiriti o Waitangi and our responsibility to honour Māori as tāngata whenua through equitable, culturally safe, and responsive rehabilitation.

We value whakawhanaungatanga and the importance of building genuine relationships with the people and whānau we support.

We are committed to delivering culturally safe, person-centred, and goal-focused rehabilitation that respects each person’s identity, values, culture, and lived experience. We work alongside whānau and support networks to ensure care is meaningful, accessible, and aligned with what matters most to the individual.

Our approach acknowledges the importance of connection, belonging, and participation as part of recovery, wellbeing, and long-term independence.

ACC services we provide

Better Day’s delivers a range of ACC-funded rehabilitation and assessment services designed to support recovery and independence.

These programmes support people to build skills, confidence, and independence in everyday life.

Communication Assistive Technology Assessment (CATA)

We support people with communication challenges by assessing their needs and recommending assistive technology, devices, and strategies to help them communicate and participate more fully in everyday life.

Social Rehabilitation Needs Assessment (SRNA)

We complete comprehensive assessments to identify a person’s rehabilitation, support, equipment, and independence needs following injury. This may include Integrated Rehabilitation Assessments (IRA) and Single Discipline Assessments (SDA).

Education-Based Rehabilitation Assessment (EBRA)

We support children and young people to safely access learning environments and participate in education following injury.

Housing Modifications Assessment Service (HMAS)

We assess the home environment and recommend modifications to improve accessibility, safety, and independence.

Wheelchair and Seating Assessment Service (WSAS)

We assess mobility, positioning, posture, and equipment needs to identify appropriate wheelchair and seating solutions.

Training for Independence Programmes

Tamariki & Rangatahi (TITR)
Te Ata Tū (TITU)
Te Ata Pō (TIPO)

Supporting Better Outcomes Through Partnership

We believe the best rehabilitation outcomes are achieved through strong relationships, clear communication, and coordinated support.

Our team regularly works alongside:

Whānau and caregivers
ACC Recovery Team Members
General Practitioners
Specialists and surgeons
Schools, kura, and learning support teams
Employers and workplace coordinators
Community organisations
Disability support services
Other health and rehabilitation providers

By sharing knowledge and working collaboratively, we help ensure clients receive coordinated, practical, and goal-focused support throughout their recovery.

What to Expect

We understand the importance of timely communication, clear recommendations, and responsive rehabilitation support.

Step 1: Referral and assessment

We review the referral information and work with the client, whānau, ACC, and relevant providers to understand the injury-related needs, current challenges, goals, and required supports.

Step 2: Personalised recommendations

Our clinicians develop practical recommendations and ACC rehabilitation strategies tailored to the client’s needs, goals, environment, and funding pathway.

Step 3: Ongoing support

Where ongoing rehabilitation is required, we continue working alongside the client, whānau, ACC Recovery team Member, and wider support team to implement the plan, review progress, and adjust support as needs change

Partner with Better Days

If you are supporting an ACC client and looking for an experienced allied health and rehabilitation coach, we would welcome the opportunity to talk.

Together, we can help people navigate recovery, build confidence, and achieve meaningful outcomes that support long-term participation and wellbeing.

FAQs

When should I refer someone to Better Days?

You can refer to Better Days when a client would benefit from allied health or rehabilitation support following injury.

This may include support to improve independence, participation, communication, mobility, wellbeing, or access to home, school, work, or community environments.

What types of ACC clients do you support?

We support people of all ages with a wide range of injury types and rehabilitation needs.

This includes clients recovering from traumatic brain injury, spinal injury, burn injuries, orthopaedic injuries, amputations, communication difficulties, mobility challenges, complex injuries, paediatric rehabilitation needs, and older adult rehabilitation needs.

How do I know if my client is suitable for referral to Better Days?

If your client is experiencing challenges with independence, mobility, communication, wellbeing, returning to work or education, or participating in everyday activities following injury, our team may be able to help.

If you are unsure which service is most appropriate, we are happy to discuss your client’s needs and help identify the best rehabilitation pathway.

Will I receive updates on my client’s progress?

Yes. We believe effective rehabilitation is built on collaboration, communication, and coordinated care.

With the client’s consent, we work closely with ACC Recovery Team Members, healthcare professionals, whānau, schools, employers, and other relevant stakeholders. We provide timely updates, practical recommendations, and progress information to support positive rehabilitation outcomes.